c444's Privacy Policy

Introduction and Scope

c444 is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") applies to all users of the c444app.cam website and its applications.

By using this website or registering an account, you are considered to have accepted the terms of this policy. The full terms governing data collection and use are described in detail in our Terms and Conditions, which complement this policy.

The topics covered in this policy are: what types of information are collected, how it is used, provisions for sharing information with third parties, security measures for data storage, and user rights.

What Information We Collect

2.1 Registration and Identity Information

When opening an account, c444 collects the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Residential address

2.2 Financial Information

During deposits and withdrawals, your payment method details are processed — such as bKash, Nagad, Rocket, or Upay account numbers and bank account details. Complete payment information is not stored directly on c444's servers; processing is completed through an encrypted payment gateway.

2.3 Gaming Activity Information

While you are on the platform, your betting history, gaming session duration, win/loss records, and bonus usage information are collected. This information is used to manage your account and ensure responsible gaming.

2.4 Technical Information

Some information is collected automatically when using the website or app, including IP address, browser type and version, operating system, device identity, and cookie data.

Purpose of Data Use

c444 uses collected information only for the following legitimate purposes:

• Completing account registration and identity verification
• Processing deposit and withdrawal transactions
• Managing the distribution of bonuses and rewards
• Preventing fraud and money laundering
• Providing customer service and support
• Maintaining the security and stability of the platform
• Creating a personalised gaming experience
• Sending relevant offers and promotional information (if you give consent)

Your gaming activity is analysed to ensure responsible gaming at c444. If unusual or risky behaviour is detected, our team takes active steps to provide assistance.

Sharing Information with Third Parties

c444 never sells your personal information or provides it to third parties for advertising purposes. However, information may be shared in the following circumstances for the operation of specific services:

4.1 Service Provider Partners

Necessary information is shared with selected third parties for payment processing, technical infrastructure, fraud detection, and customer service management. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Under applicable laws of Bangladesh, c444 is obliged to provide necessary information upon receiving a valid request from a government or regulatory authority. In such cases, it may not be possible to notify the user.

4.3 Game Providers

Pragmatic Play, PG Soft, JILI, Evolution, and other game providers may receive the minimum information necessary to operate their services. They also follow independent privacy policies.

Data Security Measures

c444 applies industry-standard technical and organisational measures to protect your information:

• All data transmissions are encrypted using SSL (Secure Socket Layer) technology
• Stored data is kept secure using AES-256 encryption
• Firewalls and intrusion detection systems remain active
• Access to sensitive information is strictly controlled; only authorised staff can view it
• Regular security audits and vulnerability assessments are conducted
• Two-step verification (OTP) is active at login

However, no system on the internet is 100% secure. If you believe there has been unauthorised access to your account, contact us immediately via our 24/7 live chat.

Data Retention Period

c444 does not hold your personal information beyond what is necessary. The general policy is:

• All registration information is retained for as long as the account remains active
• After account closure, information may be retained for a set period as required by law
• Transaction records are kept for the period required under financial regulations
• Security-related logs are retained for a limited time and then deleted

After the designated period, data is securely deleted or anonymised so that it can no longer be used to identify a person.

Cookies and Tracking Technology

Cookies and similar tracking technologies are used on the c444 website. Cookies are small text files stored on your device that help improve the site experience.

7.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security.
• Performance Cookies: Help analyse site performance.
• Preference Cookies: Remember your language and theme preferences.

You can control cookies from your browser settings. However, disabling essential cookies may cause some services to not function properly.

User Rights

You have the following rights over your own information, which c444 respects:

• Access: The right to know what information has been collected about you.
• Right to Correction: The right to request correction of inaccurate or outdated information.
• Right to Deletion: The right to request deletion of information where there is no legal obligation to retain it.
• Right to Restrict Processing: The right to request that data use be limited in certain cases.
• Right to Object: The right to object to the use of information for marketing purposes.
• Data Portability: The right to receive a copy of your information.

To exercise these rights, contact us directly. We aim to process requests within 30 working days.

Child and Underage Users

All services at c444 are for persons aged 21 or above only. If anyone under 21 registers, their account will be cancelled and any collected information will be deleted.

We do not knowingly collect personal information from anyone under the age of 21. If a parent or guardian believes their minor child has created an account, please notify our support team immediately.

International Data Transfer

c444's servers and service infrastructure may be located in various countries. This means your information may be transferred and stored outside of Bangladesh. In such cases, we ensure that every transfer complies with the protection standards described in this policy and that the information remains properly protected.

Changes to the Policy

c444 may change or update this privacy policy from time to time. For significant changes, we will notify you via your registered email or through a platform notification.

If you continue to use the platform after a revised policy is published, this will be considered acceptance of the new policy. If you do not agree with any change, you will have the option to close your account.

To learn more about all the rules governing use of the site, read our About Us page, which provides detailed information about how c444 operates. For answers to common questions, visit the FAQ section.

Contact and Complaints

If you have any questions, objections, or complaints about this privacy policy, please contact c444's data protection team. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.

You can get immediate assistance via live chat. The email contact address is provided in the contact section below. We take all privacy-related requests seriously and are committed to responding as soon as possible.